TERMS & CONDITIONS

Two Little Sparrows
A Division of Loveleen Kaur LLC

Effective Date: 06/01/2026

1. Introduction

These Terms and Conditions (“Agreement”) govern all services provided by Two Little Sparrows (“Company,” “we,” “us,” or “our”), a division of Loveleen Kaur LLC, to any client (“Client,” “you,” or “your”).

By purchasing any website package or related service, you agree to be bound by this Agreement.

2. Services Provided

We provide digital services including but not limited to:

  • Website design and development (WordPress-based unless otherwise stated)
  • Domain name registration and renewal assistance
  • Website hosting management (including third-party hosting providers)
  • SSL setup and renewal
  • SEO setup and optimization (as included in packages)
  • Email setup (domain-based professional email)
  • Website maintenance and backups (as per package)
  • Online ordering systems (Gold package only)
  • Marketing material design (as per package or add-on)
  • Social media branding assets

We may use third-party providers for hosting, domains, email, or plugins.

3. Third-Party Services Disclaimer (IMPORTANT)

We are not the provider of third-party services such as hosting companies, domain registrars, email providers, or payment processors (e.g., PayPal, Stripe, Square).

We act only as an intermediary to manage and configure these services for Client convenience.

You acknowledge and agree that:

  • We are not liable for downtime, outages, data loss, hacking, service interruptions, or failures caused by third-party providers
  • We are not responsible for any loss of revenue, business interruption, or damages caused by hosting or domain failures
  • Third-party terms and policies apply independently of this Agreement

4. Website Ownership & Delivery

Upon full payment:

  • The Client owns the website content and design (excluding licensed plugins, stock assets, or third-party tools)
  • We may retain the right to display the project in our portfolio unless otherwise agreed in writing
  • Access credentials may be transferred after project completion or final payment

5. Hosting & Domain Services

Included Hosting (First Year Packages)

If hosting and domain registration are included in your package:

  • Coverage applies for one (1) year only
  • Renewal after one year is billed separately unless otherwise agreed

Hosting After First Year

We offer continued hosting and maintenance, subject to change with notice.

We reserve the right to:

  • Change hosting providers
  • Migrate websites to equivalent or better infrastructure
  • Refuse hosting renewal at our discretion with notice

6. Maintenance & Backups

Maintenance includes:

  • Software and plugin updates
  • Security updates
  • Bug fixes related to code errors
  • Backups (unless otherwise specified)

Maintenance does NOT include:

  • New content creation or editing old content
  • Design changes or feature additions
  • Marketing or SEO strategy changes beyond initial setup

Requests outside maintenance scope will be billed separately.

7. Third-Party Hosting & Client Responsibility

If the Client chooses their own hosting provider:

  • The Client is responsible for hosting configuration unless migration support is purchased
  • We are not responsible for compatibility issues with external hosting environments
  • Performance, uptime, and security are governed by the Client’s chosen provider

8. Project Timelines

Estimated delivery time:

  • 2 to 6 weeks, depending on package complexity and Client responsiveness

Delays caused by:

  • Lack of communication
  • Delayed content submission
  • Change requests
    may extend timelines.

9. Client Responsibilities

The Client agrees to provide:

  • All required content (text, images, branding materials)
  • Timely feedback and approvals
  • Accurate business information

Delays in providing materials may delay project completion.

10. Revisions & Changes

  • Minor revisions are included during development phase
  • Additional revisions after approval may incur extra charges
  • Post-launch edits are not included unless under maintenance plan

11. SEO Disclaimer

SEO services (where included):

  • Are based on best practices at the time of setup
  • Do not guarantee specific rankings, traffic volume, or search engine placement
  • Search engine algorithms are outside of our control

12. Payment Terms

  • Full or partial payment is required before project commencement (as agreed)
  • Final deliverables may be withheld until full payment is received
  • Late payments may result in project suspension

13. Refund Policy

Refunds are issued as follows:

  • 100% refund if requested before first project consultation call
  • 70% refund after first call
  • 50% refund after design work has begun
  • No refund once development phase has started
  • No refund after 4 weeks of no client communication despite follow-ups (project deemed abandoned)

14. Cancellations

We reserve the right to cancel projects due to:

  • Non-payment
  • Lack of communication
  • Abusive or inappropriate behavior
  • Failure to provide required materials

15. Limitation of Liability (CRITICAL)

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, special, or consequential damages
  • We are not responsible for lost profits, lost revenue, or business interruption
  • We are not liable for issues arising from hosting, domain services, plugins, or third-party integrations
  • Our total liability shall not exceed the amount paid for services rendered

16. No Warranty

All services are provided “as is” without warranties of any kind, including:

  • Performance guarantees
  • Uptime guarantees
  • Business outcome guarantees

17. Intellectual Property

  • Upon full payment, Client owns final website design and content provided by Client
  • We retain rights to frameworks, processes, and reusable code components
  • We may showcase work in portfolios unless Client requests confidentiality in writing

18. Portfolio Use

We may display:

  • Website screenshots
  • Branding work
  • Project summaries

for marketing purposes unless otherwise agreed.

19. Communication

Primary communication will be via:

  • Email
  • Scheduled calls

Response times are not guaranteed outside business hours.

20. Governing Law

This Agreement shall be governed by the laws of the State of New York, United States, without regard to conflict of law principles.

21. Amendments

We reserve the right to update these Terms at any time. Continued use of services constitutes acceptance of updated terms.

22. Entire Agreement

This Agreement represents the full understanding between both parties and supersedes prior discussions or agreements.

23. Force Majeure (Events Beyond Our Control)

We shall not be held liable or responsible for any failure or delay in performance of our obligations under this Agreement when such failure or delay results from circumstances beyond our reasonable control (“Force Majeure Event”).

Force Majeure Events include, but are not limited to:

  • Natural disasters (earthquakes, floods, hurricanes, fires, storms)
  • Power failures or widespread electricity outages
  • Internet or telecommunications failures
  • Cyberattacks, distributed denial-of-service (DDoS) attacks, or hacking events affecting third-party services
  • Government actions, regulations, or restrictions
  • Labor disputes, strikes, or industrial actions
  • Failures or downtime of third-party hosting providers, domain registrars, or software platforms
  • Pandemics, epidemics, or public health emergencies
  • Any other event outside of our reasonable control

During such events, performance obligations are suspended for the duration of the disruption without liability. We will resume services as soon as reasonably practicable once the Force Majeure Event has ended.

24. DMCA Copyright & Content Takedown Policy

We respect intellectual property rights and comply with applicable copyright laws, including the Digital Millennium Copyright Act (“DMCA”).

Client Responsibility

The Client is solely responsible for ensuring that all materials provided to us (including but not limited to images, text, logos, videos, and other content) do not infringe upon any third-party intellectual property rights.

Takedown Requests

If we receive a valid copyright infringement complaint regarding content hosted or displayed on a website we manage or host, we reserve the right to:

  • Remove or disable access to the allegedly infringing content without prior notice
  • Suspend or restrict website access if necessary to comply with legal obligations
  • Notify the Client of the claim and actions taken

Indemnification

The Client agrees to indemnify and hold harmless Two Little Sparrows (Loveleen Kaur LLC) from any claims, damages, losses, or legal fees arising from copyright infringement or DMCA-related disputes caused by Client-provided content.

25. Website Security & Hacking Disclaimer

We implement reasonable industry-standard security practices during development and maintenance; however, no website or digital system can be guaranteed to be completely secure.

Important Acknowledgement:

  • We are not responsible for any hacking, malware infections, unauthorized access, or security breaches occurring after website delivery and launch
  • We are not liable for any loss of data, revenue, business interruption, or reputational damage resulting from such incidents